As part of our commitment to you, all Mylovelyskincare.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at Mylovelyskincare.com, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at customerservice@Mylovelyskincare.com or by calling (949) 600-7888, Monday through Friday, 10 AM – 6:30 PM PST.
Return Instructions- 4 Easy Steps
Before shipping your return we recommend that you review our entire return guidelines below
1.Obtain your Return Merchandise Authorization number (RMA#). There are 2 simple ways to do this:
Email us at customerservice@Mylovelyskincare.com. Please include your order number and a list of the item(s) you’d like to return.
Contact us via phone at (949) 600-7888, Monday through Friday, 10 AM – 6:30 PM PST
2.Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. You are welcome to keep your free samples or gifts with purchase – those are yours!
3. If you still have it, please include a copy of your packing slip along with your RMA#.
4. Mail your return to:
My Lovely Skincare
26730 Towne Centre Dr.
Suite 202 Foothill Ranch CA 92610
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.
- Customers are responsible for return shipment charges.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- Customers must obtain an RMA# and return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.
- Returned products are subject to inspection by My Lovely Skincare staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.
- Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
Returns will be processed and approved credits issued within five business days of receipt.